The council is helping NHS Test and Trace reach people in Folkestone & Hythe
We are now helping the NHS Test and Trace service by reaching out to residents in the borough who have tested positive but they have been unable to get hold of.
NHS Test and Trace will pass the individual's details to the council who will check if they have an alternative number on file for them. If there is another number this will be passed to NHS Test and Trace to make direct contact.
NHS Test and Trace will be able to ensure residents are following the self-isolation guidance and provide them with information about the support on offer from the council and other agencies.
In some cases, if NHS Test and Trace are unable to speak with the resident, council officers will make a socially-distanced face-to-face visit to the address provided. Residents will be asked to provide alternative contact details so that the Test and Trace service can get in touch with them.
All council officers will carry photo identification which they must show to you. Anyone who wishes to check a person making a contact tracing visit is a council officer is advised to call the council's switchboard on 01303853000. The line will then be able to verify the person's identity.
Importantly NHS Test and Trace or the council will NEVER:
Under the new guidance, you could face prosecution or a fine if:
For the latest information and advice, including details of the support available in the district, visit our Coronavirus homepage.
If you're told you've been in contact with a person who has coronavirus:
For the latest information on what to do if you are required to self-isolate visit NHS - test and trace if you've been in contact with a person who has coronavirus.
If you are asked to get a test it is important you do so safely and book in advance. Please do not visit a drop in test centre, instead please call NHS 119.
You may be asked to self-isolate for a number of reasons including a positive test for you, someone in your household, if you've been contacted by the NHS Test and Trace service or whether you are experiencing coronavirus (COVID-19) symptoms.
For more information on the Test and Trace Support Payment for people on low income who are required to self-isolate, please visit our test and trace support payment page.