The council is helping NHS Test and Trace reach people in Folkestone & Hythe
We are now helping the NHS Test and Trace service by reaching out to residents in the borough who have tested positive but they have been unable to get hold of.
How it will work
NHS Test and Trace will pass the individual's details to the council who will check if they have an alternative number on file for them. If there is another number this will be passed to NHS Test and Trace to make direct contact.
NHS Test and Trace will be able to ensure residents are following the self-isolation guidance and provide them with information about the support on offer from the council and other agencies.
In some cases, if NHS Test and Trace are unable to speak with the resident, council officers will make a socially-distanced face-to-face visit to the address provided. Residents will be asked to provide alternative contact details so that the Test and Trace service can get in touch with them.
How to check an officer is from the council
All council officers will carry photo identification which they must show to you. Anyone who wishes to check a person making a contact tracing visit is a council officer is advised to call the council's switchboard on 01303853000. The line will then be able to verify the person's identity.
Importantly NHS Test and Trace or the council will NEVER:
• ask for bank details or payments
• ask for details of any other accounts, such as social media
• ask you to set up a password or PIN number over the phone
• ask you to call a premium rate number, such as those starting 09 or 087
Do your bit to help Folkestone & Hythe stay safe
Under the new guidance, you could face prosecution or a fine if:
• You do not stay at home and self-isolate following a positive test result for COVID-19
• You do not stay at home when you are notified by NHS Test and Trace that you need to self-isolate because you have been identified as a contact of someone who has tested positive.
For the latest information and advice, including details of the support available in the borough, visit our Coronavirus homepage.
What to do if you've been in contact with a person who has COVID-19
If you're told you've been in contact with a person who has coronavirus:
• stay at home (self-isolate) for 14 days from the day you were last in contact with the person - it can take up to 14 days for symptoms to appear
• do not leave your home for any reason - if you need food or medicine, order it online or by phone, or ask friends and family to drop it off at your home
• do not have visitors in your home, including friends and family - except for essential care
• try to avoid contact with anyone you live with as much as possible
• people you live with do not need to self-isolate if you do not have symptoms
• people in your support bubble do not need to self-isolate if you do not have symptoms
What do I need to do if I am required to self-isolate?
For the latest information on what to do if you are required to self-isolate visit NHS - test and trace if you've been in contact with a person who has coronavirus.
If you are asked to get a test it is important you do so safely and book in advance. Please do not visit a drop in test centre, instead please call NHS 119.
Information on self-isolating due to coronavirus
You may be asked to self-isolate for a number of reasons including a positive test for you, someone in your household, if you've been contacted by the NHS Test and Trace service or whether you are experiencing coronavirus (COVID-19) symptoms.
For more information on the Test and Trace Support Payment for people on low income who are required to self-isolate, please visit our test and trace support payment page.