There are a number of reasons where we may need to refuse an entire request
In some cases, there will be a good reason why we will not be able to fulfil the request eg if we don't hold it, or an exemption or exception applies. If any such criteria apply, we will write to you explaining why we cannot provide the information requested.
We aim to be as open and transparent as possible, but there are some circumstances where we will exempt information from disclosure.
This can only be done where there are clear grounds for doing so and our response will indicate that we have exempted information and the basis of that decision.