Tell us about a change

Please note that on Wednesday 20 January 2021 from 18:00 to 22:00 you will not be able to use online forms or be able to view MyAccount Citizen's Access for Housing Benefit or Council Tax due to system upgrades. We apologise for this inconvenience.

What changes do we need to know about?

You need to tell us if any of the following change:

• Your address (even if it's to another room in the same house); please note that if you only claim Housing Benefit at your current address and are now liable for Council Tax you will need to apply for  Council Tax Reduction separately 
• People who live in your home
• The income, capital, or savings of anyone living in your home
• A young person living with you leaves school
• A change in your payment details

What information do I need to complete this form?

You will need to create a MyAccount which will show you the personal information relating to your property and is being developed as a central area for you to transact with us. 

When you complete the form you will need:

• Your claim reference number
• Full details of your changes

Report a change in circumstances

Submitting your evidence

Once you submit the online form, if you have included an email address you will be emailed a list of any evidence required to process your application. You can use the button below to submit your evidence.

The easiest way of getting all the information to us, provided originals aren't required, is to scan or photograph the documents on your phone or tablet (ensuring the whole document can be seen clearly) and attach it following the instructions on the form below.

Submit your evidence

What happens next?

Once your application has been processed you will receive an entitlement letter. If we're unable to process your change and require further information we'll contact you by phone or email.