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Community Hubs (COVID-19)

Hub cropped image

Your wellbeing is important to us and we want to ensure that you are safe and well. There are many people in our community who don't have anyone to turn to for support, and so we have set up a network of three community hubs to support vulnerable residents during this challenging time.

These hubs, funded by Folkestone & Hythe District Council, are working with voluntary organisations to ensure that community help is delivered to those who need it most.

Who is running the Community Hubs?

All three Community Hubs are being supported by Folkestone & Hythe District Council staff and resources.

  • Folkestone Community Hub is being run by Age UK South Kent Coast (Folkestone offices)
  • Hythe Community Hub is being run by Age UK Hythe & Lyminge
  • Romney Marsh Community Hub is being run by the Romney Marsh Day Centre

These are the only community hubs which are being supported by the district council. 

What support do the Community Hubs offer?

No one should feel as though they are alone during this challenging time.  Folkestone, Hythe & Romney Marsh are pulling together and your community is here to help to:

  • Provide food for those not able to get or prepare it themselves
  • Assist with the collection and delivery of food orders
  • Collect and deliver medical supplies
  • Offer someone to talk to for advice and reassurance

Assistance is not limited to the above - we will try and assist our vulnerable residents in any way we can.

How to contact the Community Hubs

Anyone who cannot go out (whether self-isolating, immobile or unwell) and who does not have support networks (friends, family, neighbours) to do this for them should contact the community hub in their area.

Please do not contact the community hubs unless you are in genuine need of assistance. These hubs will be the only source of support for many of our residents and if people use them who do not need them, they are diverting help away from those most in need.

Do not visit the community hubs in person.  Please phone or email us on the contact details below, or complete the following form if you need help from the community hubs.

Folkestone (and surrounding areas) Community Hub

Email covid-19@ageukskc.org.uk
Call  01303 316186
Open Monday - Friday: 9am - 4pm

Hythe (and surrounding areas) Community Hub

Email covid-19@ageukhl.org.uk
Call 01303 269602 (messages can be left outside opening hours)
Open Monday - Friday: 9am - 3.45pm / Saturday - Sunday: 10am - 2pm (phone lines only)

Romney Marsh Community Hub

Email covid-19@rmdc.org.uk
Call 01797 208590
Open Monday - Friday: 9am - 12pm

Council COVID-19 Helpline

General enquiries regarding COVID-19 should be directed to the council, not the Community Hubs so not to overwhelm them with non-urgent calls.

Folkestone & Hythe District Council COVID-19 Helpline, open  9am to 5pm every day
Call  01303 761 116
Email  covid-19@folkestone-hythe.gov.uk 


If you are fit and well, and would like to help, the community hubs are looking for volunteers during this challenging time, please complete this volunteering form and you will be contacted.

Community hub and translation information for Nepalese residents

Useful links

Please make use of the various government websites to keep updated on further advice and guidance:

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