Emergency repairs

We'll attend to an emergency repair within 24 hours to make sure that there is no danger to residents or serious damage to property. Where more repair work is necessary, we'll arrange a follow-up visit to complete the repair.

Please check the list below to see if your repair is an emergency.

• You have no electricity
• You have no hot water
• You have no heating
• You have a major leak
• You have a blocked toilet, blocked foul drain, soil pipe (and no other toilet in property)
• You have water leaking onto electrics
• You have a serious roof leak
• You have exposed wiring or sparking sockets
• Your carbon monoxide or smoke alarm is beeping
• You are unable to secure your property because you cannot lock an external window or door (you may be charged for lost keys)

If it's not one of these, and you're convinced it's an emergency let us know and we'll do everything we can to help. When you report the repair please tell us if you are vulnerable and need extra assistance.

How to Report a Repair

Household and communal repairs

Please telephone the Mears call centre on 0800 313 4740.

Gas, hot water and central heating repairs

Please email Gas Call Services at eastkent@gascall.co.uk or telephone 0800 012 9958.

Smell gas?

Call the National Gas Emergency Service immediately on 0800 111 999.

If you can, please shut off the gas supply at the meter.

You should open windows, extinguish naked flames and do not use electrical sockets or switches.