We'll attend to an emergency repair within 24 hours to make sure that there is no danger to residents or serious damage to property. Where more repair work is necessary, we'll arrange a follow-up visit to complete the repair.
Please check the list below to see if your repair is an emergency.
If it's not one of these, and you're convinced it's an emergency let us know and we'll do everything we can to help. When you report the repair please tell us if you are vulnerable and need extra assistance.
Please telephone the Mears call centre on 0800 313 4740.
Please email Gas Call Services at firstname.lastname@example.org or telephone 0800 012 9958.
Call the National Gas Emergency Service immediately on 0800 111 999.
If you can, please shut off the gas supply at the meter.
You should open windows, extinguish naked flames and do not use electrical sockets or switches.