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Housing Service - neighbourhood patches

Housing service - neighbourhood patches

The Folkestone & Hythe district has been divided into two areas, an East Area (Folkestone and Folkestone Rural) and a West Area (The Marsh, Hythe and Cheriton). The two areas each have a dedicated management team who keep in regular contact with tenants and leaseholders, providing support around managing your tenancy, dealing with repairs and helping with neighbourhood issues.

The teams work to ensure that service requests and complaints are responded to promptly and reports of any issues of safeguarding, harassment or anti-social behaviour are investigated. The area teams will also coordinate the programme of estate inspections.

To report any issues please contact the council using the methods outlined on the Ways to Contact webpage. Or please phone our customer services line on 01303 853000, or email us at housing.service@folkestone-hythe.gov.uk.

Your neighbourhood management team

Leading both the East and West teams is our Neighbourhood Management Senior Specialist: Tom Harding

Your neighbourhood management team
AreaLocations CoveredNeighbourhood Management SpecialistPatchNeighbourhood Housing OfficerNeighbourhood Surveyor
West AreaHythe
Sandgate
Lympne
Saltwood
Cheriton
St Mary's Bay
Dymchurch
Marsh Rural and Lydd
Andre Ford- HamiltonMarshSamantha Brewerton
Karen Frampton
Sarah Sankey
HytheNkoli Onyejeli Jason Waterson
CheritonDebbie Helliwell
Kelly Flannery
Chris Woodman
East AreaFolkestone
Hawkinge
Elham
Rural and Sellindge
rural Lyminge
Etchinghill
Newington
Stelling Minnis
Alex StockFolkestone 1VacantPeter Gardner 
Folkestone 2Hayley KentKhaya Mlalazi
Folkestone RuralJames Hatton-BrowneChris Woodman
Peter Gardner
Khaya Mlalazi

Supporting the teams are other specialist staff including:

  • Leasehold Senior Specialist - Richard Parker, who manages the leasehold properties and the Right to Buy scheme.
  • Tenant Liaison Specialist - Loren Paine, who is developing new ways that tenants can get involved.
  • Caretakers - John Garvey and Peter Whitby, who ensure that the communal areas in our blocks of flats are clean and well maintained.
  • Independent Living Managers, who support tenants over the age of 50 for semi sheltered schemes, and over the age of 60 for sheltered schemes, to continue living as independently as possible while providing them with an enhanced housing management service. Leading both East and West teams is our Supported Housing Senior Specialist - Jan Hatcher.

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