Housing Service - neighbourhood patches

Housing service - neighbourhood patches

The Folkestone & Hythe district has been divided into two areas, an East Area (Folkestone and Folkestone Rural) and a West Area (The Marsh, Hythe and Cheriton). The two areas each have a dedicated management team who keep in regular contact with tenants and leaseholders, providing support around managing your tenancy, dealing with repairs and helping with neighbourhood issues.

The teams work to ensure that service requests and complaints are responded to promptly and reports of any issues of safeguarding, harassment or anti-social behaviour are investigated. The area teams will also coordinate the programme of estate inspections.

To report any issues please contact the council using the methods outlined on the Ways to Contact webpage. Or please phone our customer services line on 01303 853000, or email us at housing.service@folkestone-hythe.gov.uk.

Your neighbourhood management team

Leading both the East and West teams is our Neighbourhood Management Senior Specialist: Tom Harding

Your neighbourhood management team
Area	Locations Covered	Neighbourhood Management Specialist	Patch	Neighbourhood Housing Officer	Neighbourhood Surveyor
West Area	Hythe Sandgate Lympne Saltwood Cheriton St Mary's Bay Dymchurch Marsh Rural and Lydd	Andre Ford- Hamilton	Marsh	Samantha Brewerton Karen Frampton	Sarah Sankey
			Hythe	Nkoli Onyejeli	Jason Waterson
			Cheriton	Debbie Helliwell Kelly Flannery	Chris Woodman
East Area	Folkestone Hawkinge Elham Rural and Sellindge rural Lyminge Etchinghill Newington Stelling Minnis	Alex Stock	Folkestone 1	Vacant	Peter Gardner
			Folkestone 2	Hayley Kent	Khaya Mlalazi
			Folkestone Rural	James Hatton-Browne	Chris Woodman Peter Gardner Khaya Mlalazi

Supporting the teams are other specialist staff including:

Leasehold Senior Specialist - Richard Parker, who manages the leasehold properties and the Right to Buy scheme.
Tenant Liaison Specialist - Loren Paine, who is developing new ways that tenants can get involved.
Caretakers - John Garvey and Peter Whitby, who ensure that the communal areas in our blocks of flats are clean and well maintained.
Independent Living Managers, who support tenants over the age of 50 for semi sheltered schemes, and over the age of 60 for sheltered schemes, to continue living as independently as possible while providing them with an enhanced housing management service. Leading both East and West teams is our Supported Housing Senior Specialist - Jan Hatcher.