Before you contact us to report a repair please check which repairs we do and which repairs you are responsible for. The table below shows a summary of responsibilities for you and the Council.
Please check first to if your repair is an emergency - To check to see if your repair is an emergency and to see response times please click on the link - Emergency Repairs.
| Tenant repair responsibilities | Council repair responsibilities |
|---|---|
| Keeping your home clean and tidy and well decorated | Looking after the structure of your home, repairing and maintaining the structure |
| Ensuring that drains and external gullies (except in shared areas to flats) are kept clear | Carrying out an annual Gas Safety check and service of every gas or solid fuel heating system |
| That nothing is put down toilets, bath & sink drains that should not be and causes a blockage | The outside of your home - including chimneys, roofs, drains, gutters, outside pipes, outside doors and windows, including their frames, external decoration |
| Keeping the garden and dividing fences, walls and hedges in good condition | Some parts inside your home - including plaster work (excluding minor surface cracks), internal plumbing, power and lighting, carpentry such as floors and stairs (but not kitchen / bathroom units or cupboards). |
| Putting your rubbish out regularly and securely, on the day of the bin collection | The area around your home - this covers the front path or steps leading to your home and any shared areas of the building your home may be part of. |
| Repairing, at your own cost, any damage caused by you, your family or visitors | Maintain communal door entry systems, communal TV/satellite systems, lifts, stairwells, windows and doors, if you live in a flat. |
Reporting all repairs the Council are responsible for promptly |
|
| Only making alterations with the Council's permission |
Please telephone the Mears call centre on 0800 313 4740.
Please email Gas Call Services at eastkent@gascall.co.uk or telephone 0800 012 9958.
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