Before you contact us to report a repair please check which repairs we do and which repairs you are responsible for. The table below shows a summary of responsibilities for you and the Council.
Please check first to if your repair is an emergency - To check to see if your repair is an emergency and to see response times please click on the link - Emergency Repairs.
|Tenant repair responsibilities||Council repair responsibilities|
|Keeping your home clean and tidy and well decorated||Looking after the structure of your home, repairing and maintaining the structure|
|Ensuring that drains and external gullies (except in shared areas to flats) are kept clear||Carrying out an annual Gas Safety check and service of every gas or solid fuel heating system|
|That nothing is put down toilets, bath & sink drains that should not be and causes a blockage||The outside of your home - including chimneys, roofs, drains, gutters, outside pipes, outside doors and windows, including their frames, external decoration|
|Keeping the garden and dividing fences, walls and hedges in good condition||Some parts inside your home - including plaster work (excluding minor surface cracks), internal plumbing, power and lighting, carpentry such as floors and stairs (but not kitchen / bathroom units or cupboards).|
|Putting your rubbish out regularly and securely, on the day of the bin collection|
The area around your home - this covers the front path or steps leading to your home and any shared areas of the building your home may be part of.
|Repairing, at your own cost, any damage caused by you, your family or visitors||Maintain communal door entry systems, communal TV/satellite systems, lifts, stairwells, windows and doors, if you live in a flat.|
Reporting all repairs the Council are responsible for promptly
|Only making alterations with the Council's permission|
Please telephone the Mears call centre on 0800 313 4740.
Please email Gas Call Services at firstname.lastname@example.org or telephone 0800 012 9958.