The Council's commitment to providing an outstanding service in everything we do includes the pursuit of improvement that has shaped our vision for the housing management service; ensuring the service is built on sound systems, processes and staff on which the Council's culture and values will be embedded.
In addition to this the Regulatory Standards for housing providers set out by the government, contain specific expectations and outcomes that all housing providers, including the Council, are expected to achieve. The Regulator of Social Housing sets the Consumer Standards for housing providers and it is the Regulator's role to intervene where there is failure to meet the standards.
The standards that apply to the Council's housing provision are:
These standards underpin the principles of the high quality service Folkestone & Hythe District Council (FHDC) want to provide to Tenants and Leaseholders, including supporting a culture of inclusivity and resident involvement.
Our staff will always:
We put a very high value on tenant engagement, enabling tenants to have a say in how we do things. Tenant engagement comes from and promotes a culture of mutual trust, respect and partnership between tenants, leaseholders and the landlord. It exists when these interests work together towards a common goal of better housing conditions and housing services.
The council's Get Involved web page describes a variety of ways of having a say and getting more involved in service delivery, and co-creating a great housing service.
We know that there may be times when things go wrong; we want to know if you are not happy and have the opportunity to put things right. We always want to hear any feedback you have and the easiest way to do this through our Ways to Contact Us form.