The health and safety of our staff, our customers and community are our top priorities and at the heart of all our decisions. For this reason, we have put together some Q&A's to help reassure you that we are doing everything we can to ensure 'business continuity'. If your question isn't answered here, then please contact one of our business support team on: 01303 853538 or email: email@example.com
Please read the recent guide on working safely
We use a cloud-based operating system and work remotely (from home). This includes answering calls and emails as well as processing and plan checking applications and booking and updating records. Our Building Control Specialists are familiar and experienced with working in this way normally and hence we are fortunate not to have to make adjustments.
As the situation changes with infection outbreaks and restrictions we have had to consider alternatives ways of making site inspections at some times and we may invite you to submit photographs and other information by email for our assessment and records.
We are currently only making site visits for critical external works such as foundations excavations and oversite preparations prior to concreting. However please note:
We currently carry out internal inspections wearing masks in unventilated spaces within any occupied buildings for such stages as thermal insulation, roof structures, and completion of works.
Photo evidence of these stages should in the first instance be submitted by email with information of materials used and their relevant thickness/sizes etc.
We suggest you discuss with your agent and contractor(s) their own contingency plans.
Guidance on site safety has been issued for all building sites and also published on our website.
Work should not continue where these essential health and safety measures are not in place.
If work is continuing on site, you should ensure that you or your contractors are able to keep in touch with us by phone or email and keep a record of works by digital photos as either peg or PDF files submitted by email.
All our statutory services are currently being delivered and include:
Yes, we are working as normal and the easiest and quickest way to submit an application
After creating your application, you can then attach any plans, information or calculations and pay online if that is your chosen method of payment.
This information updates in our back office in real time so that we can begin the validation process soon after.
Please do not call in person to council offices as they will be closed to the public unless they have a prior appointment or there is an essential need to contact us in person. (This could change so please check here for up to date information.)
We work almost entirely electronically so please ensure you add email addresses and mobile numbers for both the agent and applicant.
Yes, all Full Plans applications will be plan checked by our building control surveyors who are used to working with onscreen plans and any calculations will continue to be checked by our Building Control Specialists.
Please remember that the onus is on you and your builder to notify us if you are unsure about any issues of compliance with the requirements of the Building Regulations or when a site inspection is sought and that a satisfactory final inspection will be needed in order for us to issue a completion certificate.
We aim to defer final inspections to a later date when we are able to enter occupied buildings to carry them out.
We are following Government and our employer's advice on safe practice to ensure the safety and wellbeing of our own staff and customers.
Our surveyors will adhere to the guidance around social distancing, including not shaking hands and maintaining a distance of two metres from you.
Will also be asking screening questions before our surveyors attend any site visits.
A building regulations application remains valid from three years from the date it is was 'validated' (when the application and correct fee are received.)
Provided you start work* within this three year period, your application will remain live for as long as you need it to.
*If you or your builder are unsure what constitutes 'work started' please discuss this with us.
It is worth remembering, that if you complete the project but do not request a final inspection of work within ten years of the last inspection we will not be able to issue a completion certificate even if the work is satisfactory.
As our service is part of the largest building control service in England and Wales , we will be able to draw on the support and assistance of neighbouring LABC teams should we need to.
Finally, we all probably need to take a break from the news now and again and if you are looking for ideas or inspiration for your next home improvement project, the LABC website has a homeowners section with more advice.