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Housing Service Performance

How are we doing?

The housing service monitors its performance against a set of key performance indicators (KPIs) which we aim to publish on a quarterly basis.

Commentary on 2020-21 performance

Since we brought the housing service back in-house in October 2020 we have been working hard to deliver real improvements in the service our tenants receive. Key achievements this year:

  • 100% properties with a completed gas safety check
    All tenanted properties that were required to have their annual gas safety check by 31 March 2021 were completed by their due date
  • 100% blocks with completed health and safety checks
    All communal properties had new risk assessments completed for Fire safety,   Legionella, Asbestos and Lifts
  • 99% of emergency and routine repairs completed on time
    Working closely with our contractors, Mears, the average length of time to complete a repair reduced by 11 days since June (where performance was impacted by Covid-19 restrictions)
  • Spend on our Capital programme has achieved 92.69%
    We have spent £3.5M against a budget of £3.7M enabling us to make good progress on our programme of improving tenants' homes
  • Rent arrears as a percentage of rent due, 2.03%
    Current tenant rent arrears reduced to £321,234 achieving the best performance on rent arrears since 2018

Please view the reports below

For instances where we have not reached target, we have action plans in place to improve our performance.

Icon for pdf Housing Performance Report March 2021 [358.34KB]

We are working with our content editors to make our report documents accessible for all our users and looking at alternative formats.

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