We are sorry for the issues some residents are experiencing with their waste collections. Report a missed bin here.

Available relief and reductions

If you're a small business, charity or sports clubs, or meet other criteria, you can apply for a business rate relief or reduction

We are aware of the announcement made by the Chancellor in the Budget on 11 March 2020. There is no need to contact us regarding this issue.
We have begun processing and issuing grant payments and are working through these as quickly as possible. If you have received a letter advising you that you may qualify for a grant and have already submitted a form, you do not need to complete another form or call us to tell us that you have done so. Click here for more information regarding  Small Business Fund Grant.

We will always try to inform you when any change in legislation impacts on the reliefs and exemptions that are available to your business. This is a free service so please contact us for advice before paying for the services of a Business Rates Consultant.

Visit GOV.UK to find out about each type of relief or reduction or contact us directly for free advice.

Any changes that may affect your entitlement to a current or pending relief award must be reported as soon as possible.

These changes may consist of a change in use or liability, a change in running costs or a change in unallocated reserves. Whilst very minor changes do not need to be reported,  you are required to notify us of any more substantial changes that may affect your entitlement. Changes can be reported by emailing us.

If you're awarded a relief, we will send you a new bill with the relief or reduction applied.

Reliefs we will automatically apply if you qualify:

  • Retail Relief. Ratepayers can benefit from a third off their business rates bill if the property is wholly or mainly used as a shop, restaurant, café or drinking establishment. If you are not in receipt of this, but think you should be please contact us.
  • Transitional Relief
  • Exempted Building and Empty Building Relief (you'll need to let us know if you property becomes vacant).

Small Business Rates Relief

You can get small business rate relief if:

  • your property's rateable value is less than £15,000
  • your business only uses one property - you may still be able to get relief if you use more

You will not pay business rates on a property with a rateable value of £12,000 or less.

For properties with a rateable value of £12,001 to £15,000, the rate of relief will go down gradually from 100% to 0%.

Icon for pdf Small business rates relief 2020/2021 [224.22KB]

Find your rateable value from GOV.UK

When you get a second property, you will keep getting any existing relief on your main property for 12 months.

You can still get small business rate relief on your main property after this,  if both the following apply:

  • none of your other properties have a rateable value above £2,899
  • the total rateable value of all your properties is less than £20,000 (£28,000 in London)

If your property in England has a rateable value below £51,000, your bill will be calculated using the small business multiplier, which is lower than the standard one. This is the case even if you do not get small business rate relief.

The small business multiplier is 49.1p and the standard multiplier is 50.4p from 1 April 2019 to 31 March 2020.

How to apply

Please complete this form for Icon for pdf Small_Business_Rates_Relief_2019_2020 [184.4KB] or complete the online form on the right hand side in the Links section

Charitable Rate Relief

Charities and community amateur sports clubs (CASCs) can apply for charitable rate relief of up to 80%, if a property is used for charitable purposes.

Contact us to

If you're not eligible for Charitable Rate Relief you may still be able to get Discretionary Relief if you are a non-profit or voluntary organisation. Contact us to find out.

Discretionary Rate Relief

If you're applying for Charitable Rate Relief, you may be eligible for Discretionary Rate Relief which can top up the discount by an extra 20%.

Rural Rate Relief

You could get Rural Rate Relief if your business is in a rural area with a population below 3,000. To see if you are in an eligible parish use this Icon for pdf Map [1.13MB].

You will not pay business rates if your business is in an eligible area and either:

  • the only village shop or post office, with a rateable value of up to £8,500
  • the only public house or petrol station, with a rateable value of up to £12,500

Contact us to check you're eligible and to apply for rural rate relief.

Partly Occupied Relief (Section 44a)

Section 44a of the Local Government Finance Act 1988 enables us to grant relief on business premises that are partly occupied, as long as this situation is for 'a short time only'.

The situation must be happening at the present time, so retrospective claims cannot be considered.

This is a discretionary power, and we must be satisfied that the property is part occupied before requesting a certificate of apportionment from the Valuation Office Agency, which determines the rateable value for both the occupied and unoccupied parts of the property.

In order to apply for S44a relief, the ratepayer must put a request in writing to us including a plan of the property clearly marking the areas that are occupied and unoccupied. A plan will also be required to show how it is intended to bring the unoccupied part back into use and within what timescale.

A visit will then be arranged to view the premises and confirm the details of the plan. If the relief is agreed upon, then a request will be sent to the Valuation Office Agency for a certificate. Once this is received and processed, an amended bill will be sent to the ratepayer reflecting the relief granted.

The relief will end at the expiry the 'short period', depending upon the circumstances of the case, or at the end of the financial year if that is sooner.

Contact us to apply or find out more.

Temporary Reliefs

Pub Relief 2020/21

The Government recognises the important role that pubs play in urban and rural communities across the country. In a Written Ministerial Statement on 27 January 2020, the Financial Secretary to the Treasury announced a £1,000 business rate discount for public houses with a rateable value of less than £100,000 for one year from 1 April 2020.

The majority of pubs are independently owned or managed and will not be part of chains. Where pubs are part of a chain, relief will be available for each eligible property in the chain, subject to meeting State Aid requirements.

Please visit GOV.UK for further guidance or contact us.

Retail Discount 2020/21

The Government announced in the Budget on 29 October 2018 that it would provide a Business Rates Retail Discount, to apply in the years 2019/20 and 2020/21. In a Written Ministerial Statement on 27 January 2020 the Government announced that it would extend the value of the Retail Discount from one third of the bill to 50% in 2020/21. This relief will apply to occupied retail properties with a rateable value of less than £51,000 in the year 2020/21.

To qualify for the relief the hereditament should have a rateable value of less than £51,000.00 and be wholly or mainly being used as shops, restaurants, cafes, drinking establishments, cinemas and live music venues. This is a test on use, rather than occupation. Therefore, hereditaments which are occupied but not wholly or mainly used for the qualifying purpose will not qualify for the relief.

The list set out above is not intended to be exhaustive. Please visit GOV.UK for further guidance or contact us.


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