Ways to Contact

Folkestone Hythe District Council
Civic Centre
Castle Hill Avenue
United Kingdom
CT20 2QY

Tel: 01303 853000

Use this form to send a general enquiry to the relevant department. This is the easiest way to get in touch. Simply select the service your query relates to and submit your form. If you need to report a problem (eg fly-tipping, missed bin etc), you can do so here.

Our opening hours are: 

Monday , Tuesday, Thursday and Friday 8.30 to 5pm, Wednesdays 9.30 to 5pm.

Web chat service

Available,  Monday, Tuesday, Thursday and Friday 8.30 to 8pm, Wednesdays 9.30 to 8pm, Saturdays 9am to 2pm.

Available for the following services: 

  • Council tax
  • Council tax reduction
  • Housing benefit
  • Planning
  • Parking
  • Recycling and waste
  • Environmental services  

For out-of-hours emergencies call, 01303 221888

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