Click here to find out about the changes to our waste collection service

Ways to contact


MyAccount is the new, quick and easy way to access your council services.

You can - amongst other things - report issues, make a council tax payment and look at planning applications within a 500m radius of your registered property.

Registering is simple and will allow you to make use of the benefits of having all of your own information in one place. It is the easiest way to report:

COVID-19 response help line

We have set up a local dedicated COVID-19 helpline and email for residents to contact us on any COVID-19 related matters. 

LiveChat service via our website

Open Monday to Friday 10am to 5pm. LiveChat currently offers assistance on the following council services only:

  • Council tax
  • Council tax reduction
  • Housing benefit
  • Planning
  • Parking
  • Recycling and waste
  • Environmental services  

Please note that when LiveChat is experiencing high call volumes the LiveChat icon may not appear on the above section pages.  Please do try again later. 

Customer services telephone line

Open Monday to Friday 10am to 4pm

  • Call 01303 853000

Social media

For news updates follow us on Facebook and Twitter. We are also on Instagram and LinkedIn.

Out-of-hours emergency

If you need to contact us in an emergency outside of business hours, please call 01303 221888. Please only phone if there's an emergency causing a threat to health and safety. This might include:

  • if you're homeless and have nowhere to stay for the night
  • an incident that puts people in immediate danger, such as severe flooding, a collapsing building or an explosion

During the day please use our customer services number above.

Our address

Please note, the Civic Centre remains closed to visitors at this time. Please contact us using any of the other ways set out on this page.

Folkestone Hythe District Council
Civic Centre
Castle Hill Avenue
United Kingdom
CT20 2QY

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