Ways to Contact

Due to government guidelines are our Council offices are closed to visitors.  Please see below alternative contact details during this time

Folkestone Hythe District Council
Civic Centre
Castle Hill Avenue
Folkestone
Kent
United Kingdom
CT20 2QY

COVID-19 Response help line

We have set up a local dedicated COVID-19 helpline and email for residents to contact us on any COVID-19 related matters. 

• Open 9am - 5pm seven days a week
• Email Covid-19@folkestone-hythe.gov.uk
• Helpline call   01303 761116
• Reports about people not adhering to social distancing guidelines should be made online to Kent Police

Customer Services for council services

• Open 8.30am - 5pm Monday to Friday except Wednesday  9.30-5pm
• Call 01303 853000

LiveChat service via our Website

Open 8.30am to 8pm Monday to Friday - except Wednesday 9.30am to 8pm, and Saturdays 9am to 2pm.  LiveChat currently offers assistance on the following council services only:

• Council tax
• Council tax reduction
• Housing benefit
• Planning
• Parking
• Recycling and waste
• Environmental services  

Please note that when LiveChat is experiencing high call volumes the LiveChat icon may not appear on the above section pages.  Please do try again later. 

Social Media

For news updates follow us on Facebook and Twitter

Out of hours emergency

This number should only be used  after 5pm and before 8.30am (9.30am on Wednesday) and at weekends. During the day please use Customer Services number above.

Contact number           01303 221888

Use this form to send a general enquiry (not attachments) to the relevant department. This is the easiest way to get in touch. Simply select the service your query relates to and submit this enquiry form. If you need to report a problem (eg fly-tipping, missed bin etc), you can do so   here.