Ways to contact

MyAccount

MyAccount is the new, quick and easy way to access your council services.

You can - amongst other things - report issues, make a council tax payment and look at planning applications within a 500m radius of your registered property.

Registering is simple and will allow you to make use of the benefits of having all of your own information in one place. It is the easiest way to report:

• Missed bin collection
• Fly-tipping
• Street cleansing
• Full litter/dog waste bins
• Dead animals
• Found needles
• Dog fouling

To find out more and to register, visit folkestone-hythe.gov.uk/myaccountinfo

COVID-19 response help line

We have set up a local dedicated COVID-19 helpline and email for residents to contact us on any COVID-19 related matters. 

• Open 9am - 5pm seven days a week
• Email Covid-19@folkestone-hythe.gov.uk
• Call 01303 761116
• Reports about people not adhering to social distancing guidelines should be made online to Kent Police

LiveChat service via our website

Open 8.30am to 8pm Monday to Friday - except Wednesday 9.30am to 8pm, and Saturdays 9am to 2pm.  LiveChat currently offers assistance on the following council services only:

• Council tax
• Council tax reduction
• Housing benefit
• Planning
• Parking
• Recycling and waste
• Environmental services  

Please note that when LiveChat is experiencing high call volumes the LiveChat icon may not appear on the above section pages.  Please do try again later. 

Or complete our contact us form

This contact form will soon be removed from the website. We would suggest using MyAccount or another option when contacting the council.

Customer services for council services

• Open 8.30am-5pm Monday to Friday, except Wednesday 9.30-5pm
• Call 01303 853000

Social Media

For news updates follow us on Facebook and Twitter. We are also on Instagram and LinkedIn.

Out of hours emergency

If you need to contact us in an emergency outside of business hours, please call 01303 221888. Please only phone if there's an emergency causing a threat to health and safety. This might include:

• if you're homeless and have nowhere to stay for the night
• an incident that puts people in immediate danger, such as severe flooding, a collapsing building or an explosion

This number should only be used after 5pm and before 8.30am (9.30am on Wednesday) and at weekends. During the day please use customer services number above.

Complete our contact us form

This contact form will soon be removed from the website. We would suggest using MyAccount or another option when contacting the council.

Our address

Folkestone Hythe District Council
Civic Centre
Castle Hill Avenue
Folkestone
Kent
United Kingdom
CT20 2QY