Before you contact us to report a repair please check which repairs we do and which repairs you are responsible for.
Please check first to if your repair is an emergency - To check to see if your repair is an emergency and to see response times please click on the link - Emergency repairs.
| Tenant repair responsibilities | Council repair responsibilities |
|---|---|
| Keeping your home clean and tidy and well decorate | Looking after the structure of your home, repairing and maintaining the structure |
| Ensuring that drains and external gullies (except in shared areas to flats) are kept clear | Carrying out an annual gas safety check and service of every gas or solid fuel heating system |
| That nothing is put down toilets, bath & sink drains that should not be and causes a blockage | The outside of your home - including chimneys, roofs, drains, gutters, outside pipes, outside doors and windows, including their frames, external decoration |
| Keeping the garden and dividing fences, walls and hedges in good condition | Some parts inside your home - including plaster work (excluding minor surface cracks), internal plumbing, power and lighting, carpentry such as floors and stairs (but not kitchen / bathroom units or cupboards). |
| Putting your rubbish out regularly and securely, on the day of the bin collection |
The area around your home - this covers the front path or steps leading to your home and any shared areas of the building your home may be part of. |
| Repairing, at your own cost, any damage caused by you, your family or visitors | Maintain communal door entry systems, communal TV/satellite systems, lifts, stairwells, windows and doors, if you live in a flat. |
|
Reporting all repairs that we are responsible for promptly |
|
| Only make alterations with our permission |
How to report a repair:
Household and communal repairs
please telephone the Mears call centre on 0800 313 4740.
Gas, hot water and central heating repairs
Please visit the Swale Heating customer portal to book repairs and rearrange annual service appointments. Or call 0800 987 4034
You can also contact Swale via WhatsApp on 01795 503604, via text on 07984351760 or by using the live chat service on their website.
Tenants with air source heat pumps should call 01303 853 300