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Communicate with us

Change of contact details

If you wish to change your details, please click here and complete the form on our  Folkestone & Hythe District Council Ways to Contact web page  and selecting from the drop down menu 'Housing Tenancy and Leaseholders Service'.

General feedback

We welcome your feedback, please send us your comments on the form on our Folkestone & Hythe District Council Ways to Contact web page  and selecting from the drop down menu 'Housing Tenancy and Leaseholders Service'. 

Contact details for repairs

*If you live in a block with a Caretaker, your Caretaker is responsible for cleaning communal areas.

General household or communal repairs

  • Mears App
  • Call 0800 313 4740
  • Or you can call be  01303 853300  and choose option 1 for council tenant and option 2 for repairs

Gas, hot water or central heating repairs

  • Call Gas Call ServicesCall on FREEPHONE 0800 012 9958
  • Email Gas Call Services
  • If you smell gas please call the National Gas Emergency number on FREEPHONE 0800 111 999

For repairs to UPVC windows or doors

  • Call Mila on 08456 062607
  • Report your repair - please visit our web page on Repair responsibility
  • Contact our Planned Repairs Team on 01303 853300 and choose option 1 for council tenant option 2 for repairs

Please make sure you include your name and address and please give as much information as possible about your repair. This will help us to prioritise the work correctly and get somebody out to you as quickly as possible. If you have any specific access arrangements please be sure to mention these.

Contacts for Leaseholders

For all leaseholder queries please email housing.service@folkestone-hythe.gov.uk or call 01303 853000

Communal repairs

Please contact the following for all communal repairs

  • Mears on 0800 313 4740

Cleaning issues in communal areas

Each block and scheme we manage has a notice board with a cleaning schedule on it. Town and Country staff sign this every time they visit and tick off what work they have done.

  • Email Town & Country Cleaners at customerservice@townandcountrycleaners.co.uk or
  • If you spot a problem with the cleaning in your block you can report it direct to Town and Country by calling their 24hour helpline on 0800 389 4825

Grounds maintenance in communal area

Service charge payments, arrangement and queries

 

Please note that all general enquiries addressed to the Housing Tenancy & Leaseholders Services Team will be responded to within 20 working days.

 

 

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