2023/24 performance TSMs
Some of the TSMs measure how we are performing against the Regulator of Social Housing's standards, keeping tenants safe in their homes, managing complaints and tackling anti-social behaviour. This data shows the results for the performance TSMs for the year which ended on 31 March 2024:
|
Homes that do not meet the Decent Homes Standard |
2.2% |
|
Fire safety checks |
100% |
|
Number of Stage 1 complaints received per 1,000 homes |
18.5 |
|
Emergency repairs completed within target time |
98.5% |
|
Water safety checks |
100% |
|
Stage 1 complaints responded to within the Housing Ombudsman’s Complaint Handling Code timescales |
100% |
|
Number of anti-social behaviour cases opened per 1,000 homes |
33% |
|
Non-emergency repairs completed within target time |
93.3% |
|
Asbestos safety checks |
100% |
|
Number of Stage 2 complaints received per 1,000 homes |
1.4 |
|
Gas safety checks |
100% |
|
Lift safety checks |
100% |
|
Stage 2 complaints responded to within the Housing Ombudsman’s Complaint Handling Code timescales |
80% |
|
Number of anti-social behaviour cases that involve hate incidents opened per 1,000 homes |
0 |
Say hello to our new cleaning contractor
We are pleased to report that following a thorough procurement exercise, Cleanscapes are our new partner for cleaning blocks of flats from 1 October 2024.
The new contract has been amended following consultation with tenants in 2022, and tenants also helped us evaluate bids.
Cleanscapes has an agreed set of standards that the company will work to, and as part of the new contract we will have access to improved systems for monitoring the quality of the cleaning carried out.
This means that the day your block is cleaned may change. Over the next few weeks, we will be displaying details specific to where you live on your block noticeboard.
Daryl Goldring, Director at Cleanscapes said: “We are delighted to be working with Folkestone & Hythe District Council and look forward to providing an excellent service to all the council’s tenants and leaseholders”.