Neighbourhood inspections

Neighbourhood inspection results 2024

Our neighbourhood inspections take place during spring and summer and they are an opportunity for tenants to meet with staff and contractor representatives to share any concerns and help us identify problems in their area.

As part of the inspection, tenants help check the condition of their neighbourhoods, buildings and communal areas. They can also feedback on issues such as caretaking, rubbish and fly-tipping, as well as reporting any repairs they feel are needed in their neighbourhood.

The issues identified are separated into two categories by the neighbourhood officers:

  • Immediate - minor or day to day repairs or other issues that can be solved quickly.
  • Long term - landscaping issues, planned repairs, external decoration, fly-tipping, anti-social behaviours, quality of cleaning or other services.

    • The team then actions the issues identified, including referring to other council teams.

    Here are just a few examples off the issues raised this year and how they were actioned/referred:

  • Weeds along footpaths – to be cleared by caretaking team.
  • Blocked gullies – to be cleared by Mears .
  • Fly-tipping – clearance ordered.
  • Vegetation above sheds to be removed - Request to cut back sent to grounds maintenance and caretakers.
  • Trees to be cut back - Requests to cut the trees back sent to ground maintenance.
  • Loose kerb stone outside homes – passed to Kent Highways to action
  • Roof tile replacement and work – Mears to attend
  • Garden note drops took place where needed with Neighbourhood Officers to follow up if the situations do not improve.
  • Old signs – to be removed and replaced
  • Soft verge damage – Kent County Council contacted

    • The table below shows how many issues were raised in the 2024 inspections and how many have since been action or referred.

    Inspection date and locations

    Neighbourhood Officer

    Number of issues identified

    Number of issued actioned/referred.

    Blackbull Road

    Hannah Sarjeant

     9 issues identified

    9 actioned/referred

    Reachfields

    Nkoli Onyejeli

     7 issues identified

    6 actioned/referred

    Phoenix Court

    Hannah Sarjeant

     5 issues identified

    5 actioned/referred

    Elham & surrounding villages

    Sam Brewerton

     14 issues identified

    14 actioned/referred

    Warren Close -

    Hayley Kent

     24 issues identified

    24 actioned/referred

    Harbour

    Hannah Sarjeant

     4 issues identified

    4 actioned/referred

    Creteway

    Sam Brewerton

    6 issues identified

    6 actioned/referred

    Cheriton East

    Kelly Flannery

     12 issues identified

    12 actioned/referred

    Seabrook & Lympne

    Debbie Helliwell 

     9 issues identified

    9 actioned/referred

    Burmarsh & Dymchurch

    Debbie Helliwell 

     9 issues identified

    9 actioned/referred

    Lydd & Old Romney

    Mark Emerson

    12  issues identified

    12 actioned/referred

    Sir John Moore Avenue

    Nkoli Onyejeli

     6 issues identified

    6 actioned/referred

    Lydd & St Marys Bay -

    Mark Emerson

     6 issues identified

    6 actioned/referred

    Cheriton West

    Kelly Flannery & Debbie Helliwell

     27 issues identified

    27 actioned/referred

    Hawkinge

    Sam Brewerton

     7 issues identified

    7 actioned/referred

    Marsh Villages

    Mark Emerson

    5 issues identified

    5 actioned/referred

    Cinque Ports

    Nkoli Onyejeli

     2 issues identified

    2 actioned/referred

    Wood Avenue

    Hayley Kent

    11 issues identified

    11 actioned/referred

    New Romney

    Mark Emerson

    7 issues identified

     7 actioned/referred

    If you are interested in taking part in the 2025 inspection or would like further information please email  tenant.involvement@folkestone-hythe.gov.uk