The Customer Charter sets out clearly the customer service you can expect from us
The principles are supported by a set of more in-depth standards we expect our staff to meet. We ask that you treat our staff with respect.
Having been awarded the nationally acclaimed Customer Service Excellence standard, we know that you will already have a high level of confidence in the way we handle your contact with us.
However, we know that no-one gets everything spot-on all the time, which is why we value your feedback.
We would like to hear from you if you have a suggestion to let us know how we could do things better, or if you feel we have done something really well so we can keep doing it to benefit both you and our other customers.