Help and advice with housing
If you are at risk of homelessness or concerned about losing your home in the future for any reason, such as accumulating rent arrears, being threatened with eviction, struggling with benefits, experiencing anti-social behaviour or harassment, living in overcrowded, unsafe or unsuitable accommodation you can get advice and assistance.
Information you need to know if you are at risk of losing your home:
- Always put your safety first
- You have rights. Most tenants cannot be evicted until court says so
- Illegal evictions and harassment from your landlord are crimes. If you are being illegally evicted or harassed there is support available to you
- Don't leave your home just because you've been told to. Doing so when you don't have to may affect your rights to help getting somewhere else
- Try to keep hold of all the paperwork related to your tenancy and deposit
Before you start
The form is easy to complete, but in order to provide you with the best advice and options we require information including
- housing
- finances
- household
- employment status; and
- health issues
If you have previously registered for the housing list or homelessness on Kent Homechoice do not create a new portal account. You will need to log into your active portal account and click on the update my profile button to advise that you need homeless assistance. This will then display a purple banner with an online form for you to complete.
If you are not already registered on Kent Homechoice follow the homelessness help and advice and complete the online form
If you complete the form your details will be sent to our housing options team and one of our officers will make contact with you.
What happens next?
An officer will contact you within 7 working days to discuss your situation.
If you are homeless today, you will still need to complete the referral form found on Kent Homechoice by logging into your current portal account or by following the homelessness help and advice.
If you have a support worker they can complete the referral form on your behalf if you prefer. Your Housing Options Officer will assess your circumstances and support needs and:
- offer you tailored advice to help you stay in your current home or
- find alternative accommodation before you become homeless.
- even if you are not homeless right now, contacting us as soon as possible means we can begin to help you.
- our referral form will give you an indication of whether or not we can help you.
- If the information above does not cover your query complete the form below