Click here to find out about the changes to our waste collection service from Monday 10 May

Report a missed bin

Use our online form to report a missed bin collection

Changes to our waste collection service are being rolled out from this week. Thank you for your patience as crews adapt to new routes. If you experience delays, please leave your waste/recycling out until it is collected. Teams will visit properties between 7am and 5pm.

We have not changed any arrangements for garden waste collections. You can check your new waste calendar or visit the MyArea section of our website to find out when your next collection is.

If we haven't emptied your bin on your designated collection day by 5pm, you need to tell us by the end of the following working day. For example, if your collection day is Monday you will need to tell us by 11.59pm on Tuesday.

Your collection may have been missed for the following reasons:

  • You need to put your rubbish/recycling on the boundary of your property by 7am on your collection day. If you put it out later, you may miss the collection and the operatives will not return if this is the case. You can check your collection day by viewing your collection calendar here
  • If the rubbish for the rest of your street hasn't been collected, the collection may be running late. Please wait until the end of the working day to report a missed collection.
  • The bin contains the incorrect items or material for disposal/recycling.

If you are reporting the missed collection outside of the following working day then you will need to wait for your next collection day or you can dispose of you items at your nearest Household Waste Recycling Centre 

If your bin was present for collection by 7am on the designated collection day, is being reported within the timeframe, does contain the correct items or materials and other collections have taken place in the area then report this online using the form below.

What you need to do

  • log into your MyAccount (or create an account if you don't already have one) to complete the form. MyAccount is an easier and quicker way to interact with us and is available 24/7
  • confirm your normal collection day
  • tell us which bin/s have been missed

What happens next

On submission your completed form will be sent to the Waste Team to check if there was a reason why your bin wasn't collected and you will be contacted to advise if this is the case or, if there is no reason the Waste Operatives will return within 24 working hours to collect so please leave the bin out for collection.

To report a missed bin please use the following form

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