We are sorry for the issues some residents are experiencing with their waste collections. Report a missed bin here.

Report a missed bin

Changes to our waste collection service have been rolled out. Thank you for your patience as crews adapt to new routes. If you experience delays, please leave your waste/recycling out until it is collected. Teams will visit properties between 7am and 5pm.

Update 21 July 2021: We are sorry that due to problems being experienced by our contractor Veolia the garden waste collection service has been suspended temporarily.

Residents who have subscribed for the service will be receiving a letter explaining that they will be offered a rebate for the loss of this service at the end of the financial year. We apologise to all those residents affected and we understand the difficulties this suspension may create.

We are advised by Veolia that suspending the garden waste service will enable the Veolia crews to prioritise clinical, food, refuse and recycling rounds.

Garden waste can be taken to the Kent County Council household waste recycling sites (tips) which are open on a booking basis.

To find your nearest waste recycling centre go to https://www.kent.gov.uk/environment-waste-and-planning/rubbish-and-recycling/household-waste-recycling-centres/find-your-nearest-tip

If your bin has not been collected by 5pm on your collection day please use one of the following links to report it to us 24/7. 

You should not report a missed bin if:

  • the bin was not placed out for collection by 7am on the correct day
  • the bin contains the incorrect items or materials for disposal/recycling (What can be recycled from home)

 You can check your new waste calendar or visit the MyArea section of our website to find out when your next collection is.

Your collection may have been missed for the following reasons:

  • you need to put your rubbish/recycling on the boundary of your property by 7am on your collection day. If you put it out later, you may miss the collection and the operatives will not return if this is the case. You can check your collection day by viewing your collection calendar 
  •  if the rubbish for the rest of your street hasn't been collected, the collection may be running late. Please wait until the end of the working day to report a missed collection
  •  the bin contains the incorrect items or material for disposal/recycling

What happens next

Your report will be passed to the waste team to arrange a return collection. Please leave your bin out for collection and the crew will return as soon as possible.

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