More than three quarters of residents have now signed up to Folkestone & Hythe District Council’s MyAccount service.
The mobile-friendly platform was launched in August 2020 to help people transact quickly and easily with the local authority at home or on the move.
Now, with almost 40,000 registered users, almost 75% of interactions are carried out online.
Cllr Gary Fuller, Cabinet Member for Resident Engagement and Accountability, said: “MyAccount allows people to get on with their day and engage with us at a time that suits them, and also means we can deal with enquiries more speedily.
“Users are able to see council information relevant to them all in one place – including waste collections, benefits and council tax – as well as make payments and track the progress of reports made to officers.”
Services include setting up a Direct Debit, reporting missed bin collections, viewing the online licensing register and finding the contact details of your local councillors and Member of Parliament.
If you haven’t already, visit the MyAccount section of the council’s website for more information and to register.
The Customer Access Point at the Civic Centre in Folkestone remains open between 10am and 4pm on weekdays to assist those without digital access.