Folkestone & Hythe District Council wants to know how it can make access to its services easier and more convenient.
Support is already provided to residents on a wide range of matters including housing, household waste and recycling, council tax and housing benefits. This is either online, by phone, webchat or in person. Information is also provided on the council website and across social media channels.
As part of continuing efforts to improve the level of satisfaction, feedback on the service currently being provided is being sought as part of the council’s next phase of its Customer Access Strategy.
The survey, which will be open until 5pm on Wednesday 30 April 2025, can be completed online or by visiting the Civic Centre in Folkestone (CT20 2QY) during our business hours of 10am to 3pm, Monday to Friday.
A Folkestone & Hythe District Council spokesperson said: “We want to hear about your experiences – good and bad – to help us make things simpler, faster and more convenient for everyone moving forward. Thank you to all those who provide invaluable insight into how we serve the community.”
The Customer Access Strategy focuses on the ways that both internal and external customers' access and transfer information. It takes into consideration customers' feedback to develop and implement plans to improve the way in which the council delivers and receives day to day information about its services.