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Missed bin collection

Use our online form to report a missed bin collection

  1. Anything marked with an* is mandatory.
  2. A record is kept of all bins not on the kerbside at the time of collection.

    Please do not report a missed bin if it was not on the kerbside at the time of collection

    If you are unsure of your collection day, you can find this out by using the My Shepway link below.

    'My Shepway'

  3. Please note: bins which do not meet the below requirements will not be collected.

    - The bin was placed out for collection by 7am on the correct day.
    - I am reporting it as missed within 24 hours of my specified collection day.
    - The bin contains the correct items or material for disposal/recycling.
    - Other collections have taken place in the area.

  5. Your Details
    4. Label
        1. Address lookup
      2. Selected address
    5. Address details
    6. Please provide either a phone number or email address in case we need to contact you.
  6. Missed bin details
    1. What is your normal collection day?*
    2. Do you receive an assisted collection? *
    3. Which bin/s have been missed? *
  11. Form fields to check for robots