Terms and conditions

Our terms and conditions for using this website

The Folkestone & Hythe District Council website is maintained for your personal use and viewing. Access and use by you of this site constitutes acceptance by you of these Terms and Conditions that take effect from the date of first use.

The Terms and Conditions consist of the following four sections:

Legal
Privacy statement
Online payments security
Security statement for the website
Mapping statement

Legal statement

This statement only covers the Folkestone & Hythe District Council web site at https://www.folkestone-hythe.gov.uk. This statement does not cover links within this site to other websites for which the Folkestone & Hythe District Council does not accept responsibility.

Content disclaimer

The Folkestone & Hythe District Council makes every effort to ensure that the information in this website is accurate and up-to-date. However, we do not accept responsibility for any losses, damages, costs, expenses and/or inconvenience caused by reliance on inaccurate or insufficient material contained in this website.

Links to other websites are provided for your convenience and do not imply the Folkestone & Hythe District Council's endorsement of them. We do not accept responsibility for information contained on other sites.

Intellectual property

The names, images and logos identifying the Folkestone & Hythe District Council are proprietary marks of the Folkestone & Hythe District Council. Copying of the Folkestone & Hythe District Council or any other third party logos accessed via this web site is not permitted without the prior written approval from the relevant copyright owner.

Copyright

Unless otherwise stated all materials, computer programs, pictures, audio, video, artistic, musical and/or literary works featured on the website or viewable by means of the website, and the selection or arrangement thereof, is the copyright of the Folkestone & Hythe District Council. Permission is only granted to reproduce such copyright protected material in any format or media provided that:

it is solely used for private or educational use;
it is reproduced accurately and no changes whatsoever are made to the material;
it is not used in a derogatory, disparaging or misleading context; and
the Folkestone & Hythe District Council is acknowledged as the owner

Commercial usage is prohibited unless formal written permission is obtained beforehand. This is subject to the material being reproduced accurately and not used in a misleading context. Where any of the Folkestone & Hythe District Council copyright items on this site are being republished or copied to others, the source of the material must be identified and the copyright status acknowledged.

The permission to reproduce copyright protected material does not extend to any material on this site which is identified as being the copyright of a third party or audio and/or video conveyed webcast viewable data or use for commercial purposes without the express written permission of the Folkestone & Hythe District Council or the relevant copyright holders concerned.

Ordnance survey mapping

The Ordnance Survey mapping displayed within this website is provided by Folkestone & Hythe District Council under licence from the Ordnance Survey in order to fulfil its public function to provide and publicise local public services.
Persons viewing this mapping should contact Ordnance Survey copyright for advice where they wish to licence Ordnance Survey mapping for their own use.

Hyperlinking policy

You do not have to ask permission to link directly to pages hosted on this site. We do not object to you linking directly to the information that is hosted on this site.
However, we do not permit pages from this site to be loaded into frames on your site. The Folkestone & Hythe District Council pages must load into the user's entire window.

It is our policy to obtain permission to link to other websites. However the Folkestone & Hythe District Council does not accept responsibility for the content or reliability of the linked websites. Listing should not be taken as endorsement of any kind.

It is our policy to obtain permission to link to other web sites. We are not responsible for the content or reliability of the linked web sites. Listing should not be taken as endorsement of any kind.

We cannot guarantee that these links will work all of the time and we have no control over the availability of linked pages.

Privacy statement

This statement only covers the Folkestone & Hythe District Council web site at https://www.folkestone-hythe.gov.uk. This statement does not cover links within this site to other websites.

Server logs

When you visit the site, the web server logs the requests made via your web browser. This information is collected solely for statistical purposes and is not used to identify individuals or aggregate personal information.

Use of cookies

When you visit the Home page, a cookie is sent to your computer. This information is collected solely for statistical purposes and is not used to identify individuals or aggregate personal information. Deleting these cookies will not affect your ability to visit this site, should you choose to delete them.

Online payments

You should be able to find all of the help you require here, but if having looked at the information in these pages you require further help, you should contact our Customer Services by telephone on 01303 853 000 during office hours (08.30am - 5pm Monday to Friday, Wednesday from 09.30am).

Making a payment

After you enter the type of payment you wish to make we pass a small amount of this non identifiable information to our payment provider (Capita) to enable them to process your payment on our behalf.

Capita use High-grade 256 bit SSL Encryption with a certificate provided by QuaVadis. So during the whole transaction, your details will be encrypted using the latest technology used by all major online banks and shops, protecting the information you enter between your browser and our servers.

Always check the padlock in your browser to verify the authenticity of the site you are connected to.

When the payment is accepted by Capita we will advise you of the outcome. We do not store any of your card details at any stage of the payment and only receive a success or fail response from Capita along with unique approval references for our records.

Authentication

If your card is signed up to either of the card payment security programmes (VerifiedByVisa or Mastercard SecureCode) you will be required to enter your password (or parts of it) at the end of the payment process to prove you are the card owner.

If you enter your password successfully the payment will be processed successfully as normal, otherwise the payment will fail and your bank account will NOT be affected.

If the transaction is accepted the payment will be committed and you will be presented with a receipt page.

If the transaction was unsuccessful in any way, your bank account will NOT be affected.

Receiving a receipt

The Receipt page shows a Payment Reference number, which you can print for your records.

Alternatively you can ask for a Receipt email if you have provided an email address from the Confirmation page.

What happens after your payment is accepted?

When your payment is accepted, the following processes take place:

Your Card Account: your Card Provider is notified of the transaction and your Card Account adjusted accordingly. When this happens depends on your Card Provider and therefore you should address any queries about when the transaction will appear on your Card Account to them.
Your Council Account: all payments made up to 4.30pm on a working day will appear on your Council Account the following working day.

Security statement

This statement only covers the Folkestone & Hythe District Council web site at https://www.folkestone-hythe.gov.uk. This statement does not cover links within this site to other websites.

General recommendations

We suggest that you always use the latest version of your preferred browser and operating system along with any software patches and upgrades.

Below is a list of popular browsers suitable for the desktop:

View FireFox
View Internet Explorer (for Windows only)
View Safari (for Mac only)
View Google Chrome

Virus protection

We make every effort to check and test material at all stages of production. It is always wise for you to run an anti-virus program on all material downloaded from the internet. We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website.

Mapping statement

Folkestone & Hythe District Council provides this service for information purposes only and every attempt has been made to present up to date and accurate information. However, the Council cannot be held responsible for the misuse or misinterpretation of any information and offers no warranty to its accuracy or completeness.

Please note that the boundary lines of Folkestone & Hythe District Council land holdings are for information only and further enquiries may need to be made to confirm the exact extent of any particular parcel of land.

Folkestone & Hythe District Council accepts no liability for any loss, damage or inconvenience caused as a result of reliance on this information.

Ordnance Survey Maps

The Ordnance Survey map is reproduced from Ordnance Survey material with the permission of Ordnance Survey on behalf of the Controller of His Majesty's Stationery Office © Crown copyright Unauthorised reproduction Infringes Crown Copyright and may lead to prosecution or civil Proceedings Folkestone & Hythe District Council 100019677 2012

Aerial photography

The Aerial Photography is copyright of UKPerspectives and was taken in 2003. UK Perspectives is a joint venture between Infoterra Ltd. and BlueSky International Ltd.

Natural England data

The following protection areas are reproduced with the consent of Natural England:

Ancient Woodlands; National Nature Reserves; RAMSAR Sites; Sites of Special Scientific Interest {SSSI}; Special Areas of Conservation; & Special Protection Areas