Welcome to the July edition of Tenant News
I hope you are all having a fantastic summer and enjoying everything our district has to offer. I’d like to start by thanking everyone who has taken the time already to complete our tenant and leaseholder satisfaction survey. It is important to us to find out what you think about the housing management service, so we can ensure your voices are heard and that your suggestions contribute to our action plan.
Involving tenants in the way the housing management service is run is very important to us. You can find our annual report in this edition of the newsletter. This gives an insight into how we have performed this year and what our plans are for the future. You can also find out about our neighbourhood teams on pages 8 & 9. I would encourage you to attend your neighbourhood inspection if you haven’t already. These inspections offer an opportunity to make your voice heard and to help bring about changes. Last year 137 of the 140 issues raised in the 2023 inspections were actioned or referred to other teams and agencies to deal with.
Speaking of change it has been fantastic to see the impact the changes have made to tenant homes as part of the Social Housing Decarbonisation Fund (SHDF). Wave 1 of the project was completed in March and we are already seeing an improvement in the wellbeing and comfort of our tenants. For more information view the Decarbonisation project success
Thank you for taking the time to read this newsletter, I hope you enjoy it.
Please be respectful to us
The vast majority of residents are polite and welcoming to our staff and contractors. But sadly on some occasions residents are verbally and, occasionally, physically abusive to us. We work on a basis of mutual respect with all residents and staff, so we will treat all tenants respectfully and ask that you do the same in return.
We have a zero-tolerance approach to any threatening or intimidating behaviour towards our staff and contractors, whether verbal or physical, and whether in person, over the phone or in writing.