Dealing with repairs
Timely repairs are important to make sure our tenants feel safe and secure in well-maintained homes. Our contractors have targets for responding to repairs, which vary, depending on the type and severity of repair.
Please note that emergency repairs are those which have the potential to cause danger to someone’s health and safety or cause immediate serious damage and destruction to a property, home or building.
Mears - Repairs & Maintenance contractor
Emergency - 4 hours, or 24 hours, depending on the issue
Urgent - 3 WORKING days
Routine - 16 WORKING days
Swale - Heating contractor
Emergency - 24 hours
Urgent -7 CALENDAR days
Routine - 14 CALENDAR days
Please also note that some repairs are your responsibility as a tenant. You can find out which repairs you are responsible for on our website at folkestone-hythe.gov.uk/council-repairs.
Reporting repairs
For day-to-day household repairs:
- Log online via Housing Online our MyAccount platform on the council tenant section of the dashboard
- Call Mears on freephone 0800 313 4740
For gas, hot water or central heating repairs:
- Call Swale Heating on freephone 0800 987 4034
- If you have an air source heat pump, please call 01303 853300
- If you smell gas, please call the National Gas Emergency number on freephone 0800 111 999