Key Performance Indicators are monitored corporately and reported to the Corporate Leadership Team, Finance and Performance Sub Committee and Cabinet on a quarterly basis that support the council’s corporate action plan.
Examples of productivity metrics we currently monitor include:
Corporate health metrics:
2023-24
Sickness absence per employee
7.04 days
Staff turnover rate
13.77%
Activity metrics
2023-24
Number of calls answered by our customer contact centre
78,826
Number of corporate complaints responded to
239
Freedom of Information requests responded to
219
Major planning applications determined within statutory period
95%
Average days to process new Housing Benefit claims
12 days
Number of missed bin collections per 100,000 homes
